jets7 Privacy Policy

jets7 ("we", "us", "our", "the Platform") is the operator of jets7.io, an online casino and sports betting platform serving the Bangladeshi market. jets7 is committed to protecting the privacy of every individual who interacts with our platform, whether as a registered player, a prospective customer browsing our site, or a visitor accessing publicly available content.

This Privacy Policy describes the personal information jets7 collects about you, the purposes for which that information is processed, the circumstances under which it may be disclosed to third parties, the security measures jets7 employs to protect it, and the rights you have in relation to your own personal data.

jets7 processes personal data in accordance with applicable data protection legislation. All references in this Policy to "personal data" mean any information that relates to an identified or identifiable natural person — including your name, email address, mobile number, date of birth, payment information, and account activity records.

jets7 collects personal data from you in several ways: directly when you provide it during account registration or in the course of using platform services; automatically through your interaction with the jets7.io website; and in certain circumstances from third-party identity verification or payment processing partners.

The following table summarises the categories of personal data jets7 collects and the source of each category:

jets7 uses the personal data it collects for specific, clearly defined purposes. We do not use your personal data for any purpose that is incompatible with those stated in this Policy. The primary purposes for which jets7 processes your data are as follows:

• Account creation and management: To register your jets7 account, verify your identity, and maintain your account in good standing throughout your relationship with the platform.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners; to record all financial transactions in BDT; and to reconcile your account balance accurately.
• KYC and age verification: To confirm that you meet the 21+ age requirement and to verify your identity in accordance with our anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and money laundering.
• Customer support: To respond to your enquiries, resolve disputes, process responsible gaming requests, and manage account-related issues efficiently.
• Responsible gaming: To monitor account activity for indicators of problem gambling behaviour and to implement or enforce deposit limits, cooling-off periods, or self-exclusion arrangements requested by you or identified through our responsible gaming programme.
• Legal and regulatory compliance: To fulfil jets7's obligations under applicable laws, including AML regulations, data protection requirements, and the obligation to retain financial records for prescribed periods.
• Platform improvement and analytics: To analyse aggregate, anonymised usage data to improve the jets7 platform, optimise game performance, and enhance user experience. No individual profiling is carried out for this purpose.
• Promotional communications: To send you relevant promotional offers, bonus notifications, and seasonal campaign communications (such as BPL, IPL, Eid, or Pohela Boishakh promotions) — subject to your communication preferences. You may opt out of promotional communications at any time.

jets7 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and jets7 — specifically, to operate your account, process your deposits and withdrawals, and deliver the gaming and betting services you have requested.
• Legal obligation: Processing is required for jets7 to comply with applicable legal and regulatory obligations, including KYC identity verification, AML transaction monitoring, age verification, and financial record retention.
• Legitimate interests: Processing is necessary for the legitimate interests of jets7 — specifically, fraud detection and prevention, platform security, responsible gaming monitoring, and aggregate analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where jets7 relies on your consent as the legal basis for processing (for example, for optional promotional email communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

jets7.io uses cookies — small text files stored in your browser — and similar tracking technologies to operate the platform correctly and to understand how it is being used. The following categories of cookies are used on jets7.io:

• Strictly Necessary Cookies: These cookies are essential for the jets7 platform to function. They enable core features such as session authentication, account security, and navigating between pages without losing your session state. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors interact with jets7.io — such as which pages are visited most frequently, how long sessions last, and which features are most used. This data is used in aggregate form only to improve the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language setting (English) and display settings — so you do not have to re-enter them each time you visit.
• Security Cookies: These cookies support the platform's fraud detection and bot prevention systems. They help jets7 distinguish legitimate player sessions from automated or malicious traffic.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core platform features, including logging in to your jets7 account.

jets7 does not sell, rent, or trade your personal data to any third party. Your personal data may be shared with third parties only in the following limited and controlled circumstances:

• Payment processing partners: Your payment details are shared with our payment processing partners — including bKash, Nagad, Rocket, Upay, and our banking partners — solely for the purpose of processing your deposits and withdrawals. All payment partners operate under strict data processing agreements.
• Identity verification providers: In order to fulfil our KYC obligations, jets7 may share identity document data with authorised third-party identity verification service providers. These providers are contractually bound to process your data exclusively for verification purposes.
• Game content providers: Some game data (such as session identifiers and wager amounts) may be shared with our licensed game content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of delivering game content and settling outcomes. No directly identifying personal data (such as your name or NID number) is shared with game providers.
• Legal and regulatory authorities: jets7 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where required by applicable law, valid legal process, or court order. jets7 will not notify you of such disclosures where prohibited by law from doing so.
• Fraud prevention and AML agencies: jets7 may share data with recognised fraud prevention and anti-money laundering agencies where required to investigate or prevent financial crime.

All third parties with whom jets7 shares personal data are required to implement appropriate technical and organisational security measures to protect that data and to process it only for the purposes specified in their agreement with jets7.

jets7 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• Full HTTPS/TLS encryption on all data transmitted between your browser and jets7 servers.
• Encrypted storage of sensitive data fields, including passwords (stored as salted cryptographic hashes — never in plaintext) and payment account identifiers.
• Role-based access controls limiting internal access to personal data to authorised jets7 personnel with a legitimate need to access it.
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Automated monitoring systems that detect and alert on unusual login activity, multiple failed authentication attempts, and other indicators of account compromise.
• Secure, access-controlled data centres with physical and environmental protection measures.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own jets7 account credentials. Do not share your password with anyone. If you suspect your account has been accessed without your authorisation, contact jets7 support immediately via live chat in your account dashboard.

jets7 retains personal data for as long as is necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, financial, or AML obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with jets7, plus a minimum of five (5) years following account closure, to meet AML and financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification, in accordance with applicable AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for a period of three (3) years from the date of the last communication, unless a specific legal hold is in place.
• Technical and analytical data: Retained in anonymised form for platform analytics and security monitoring. Raw technical data logs are retained for a maximum of twelve (12) months.
• Self-exclusion records: Retained for the duration of the self-exclusion period plus a minimum of two (2) years thereafter, to prevent inadvertent re-registration by excluded players.

Upon expiry of the applicable retention period, jets7 will securely delete or irreversibly anonymise your personal data unless a specific legal obligation requires its continued retention.

As an individual whose personal data is processed by jets7, you hold a number of rights in relation to that data. jets7 is committed to honouring these rights promptly and without undue obstacle. Your rights include:

• Right of Access: You have the right to request a copy of the personal data jets7 holds about you. jets7 will provide this in a structured, commonly used format within a reasonable time of receiving a valid request.
• Right to Rectification: If any personal data jets7 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some personal data directly within your account settings; for other changes, contact support.
• Right to Erasure: In certain circumstances, you may request that jets7 delete your personal data. This right is subject to exceptions — for example, where jets7 is required by law to retain data for AML, KYC, or financial record-keeping purposes, erasure will not be possible for those specific data categories during the mandatory retention period.
• Right to Restrict Processing: You may request that jets7 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or pending a decision on an erasure request.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request that jets7 provide your personal data in a portable, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where jets7 relies on legitimate interests as the legal basis. jets7 will cease processing unless compelling legitimate grounds can be demonstrated that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

jets7 enforces a strict 21+ age policy. The jets7.io platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21. All account registrations are subject to age verification procedures. Where jets7 discovers that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and you believe your child under the age of 21 has registered on jets7.io or provided personal data to jets7, please contact our support team immediately via live chat or at [email protected]. We treat all such reports as urgent and will act promptly.

jets7.io does not contain links to third-party websites as a matter of standard platform design. In the event that any third-party content or reference appears on the platform — for example, a reference to a game provider's publicly available documentation — jets7 is not responsible for the privacy practices or content of those third-party sites or services.

This Privacy Policy applies exclusively to the jets7.io platform. If you navigate away from jets7.io to a third-party website, we encourage you to review the privacy policy of that website independently.

jets7 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services offered on the platform. The most current version of this Policy will always be published at jets7.io/privacy-policy and will display the effective date at the top of the document.

Where a proposed amendment materially affects your rights or the way jets7 processes your personal data, we will provide advance notice via email to your registered address or via an in-platform notification before the amendment takes effect. Continued use of jets7.io after the effective date of any amended Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about the way jets7 handles your personal data, please contact us using one of the following channels:

• Email: [email protected] (displayed as plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, inside your jets7 account dashboard
• Support Hours: Bangladesh Standard Time (BST, UTC+6), around the clock
• Response Target: jets7 aims to acknowledge all data rights requests and privacy enquiries within 3 business days, and to resolve them fully within 30 calendar days

jets7 takes all privacy concerns seriously. If you are not satisfied with the outcome of a privacy complaint after contacting us directly, you may have the right to escalate your concern to a relevant data protection authority under applicable law.